At Sareeka Sarees (sareekasarees.in), customer satisfaction is our top priority. Please review our return and exchange policy carefully before placing your order.

Eligibility for Returns

Defect Requirements: Products with genuine manufacturing defects are eligible for return or exchange.

Notification Window: You must notify us within 3 days of receiving the product if you detect any defects.

Video Proof: A 360-degree unboxing video is mandatory when submitting a return request for approval.

Dispatch Window: Once return approval is granted, the product must be shipped back to us within 3 working days of confirmation.

Return Process & Expenses

Shipping Address: Upon approval, the product must be shipped back to our office in Surat, Gujrat.

Shipping Expenses: Customers are responsible for covering all return shipping expenses.

Shipping Store Credit: In special cases, we may credit reasonable shipping expenses up to ₹80 per product via an issued Gift Card.

Conditions & Non-Eligible Items

Personal Preference: Returns based on disliking the product will not be accepted.

Color Variations: Minor color variations between digital images and the physical product (due to photography lighting or screen resolutions) do not qualify for returns.

Handcrafted Characteristics: For Bandhani and Gota Patti products, minor imperfections in stitching or dyeing (such as thread holes) are inherent to handwoven and artisanal items and are not considered defects.

Customizations & Sales: Customized or altered items (e.g., size adjustments, fall piko) and items bought on sale are strictly non-returnable.

Product Condition: Returned items must be unused and include all original tags intact. Products with missing tags will be rejected.

Important Store Notes

Order Cancellations: Sareeka Sarees reserves the right to cancel any order due to unforeseen stock unavailability, pricing errors, or suspected fraudulent activity. Full refunds will be initiated promptly for such cancellations.

Shipping Damage: If your parcel arrives tampered with or visibly damaged, please refuse delivery and contact our support team immediately.

Legal Policy: We honor genuine claims backed by unboxing video proof within the stipulated timeframe. False claims, intimidation, or fraudulent return attempts will be treated as intentional harassment and subject to strict legal recourse.

Refunds & Exchanges

No Cash Refunds: Direct cash, card, or bank refunds are not provided under any circumstances.

Store Credit & Exchanges: We exclusively offer product exchanges or Gift Cards for future purchases on sareekasarees.in.

Exchange Limit: Exchanges are allowed up to the total value of the original purchased item.

Shipping Adjustments: Original shipping costs will not be refunded or adjusted toward the exchange value.

Sareeka Sarees complies with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 to ensure fair practice for both customers and artisans.